Shipping policy

Last Updated: [Date]

Thank you for shopping with Brand Distribution, LLC! We are committed to providing you with a smooth and efficient shipping experience. Please review our shipping policy below for important information regarding your order.

1. Order Processing and Shipping Timeframes

  • In-Stock Items: Orders for in-stock items will be processed and shipped within 1-3 business days from the date of order.
  • Out-of-Stock Items: If an item is out of stock, we will ship it within 3 business days after the item becomes available again.

2. Shipping Carriers and Costs

  • We use major carriers to deliver your orders. Choose your delivery option at checkout. 
  • Shipping costs vary based on the carrier, delivery method, and destination.
  • Free Shipping: Some orders may qualify for free shipping. Eligibility for free shipping will be indicated at checkout.
  • Choose your insurance option for the package. We are not responsible for shipping damages or losses. Please choose your insurance requirements to meet the cost of goods.

3. Customer Responsibility for Returns

  • Returns: Customers are responsible for the cost of returning items. Please refer to our Return Policy  for details on initiating and processing returns.

4. Lost or Stolen Shipments

  • Liability: Brand Distribution, LLC is not liable for lost or stolen shipments. If your package is lost or stolen, we will assist in filing a claim with the carrier’s insurance team.
  • Insurance: Customers may opt to purchase extra insurance for their package during checkout. This provides additional protection in the event of loss or damage.

5. Damaged Goods

  • Replacement Policy: If you receive damaged goods, please contact us immediately. While we may ship replacements for damaged items as soon as possible, our policy requires us to receive the damaged goods back before we can reship the replacements.
  • Return of Damaged Goods: Please return the damaged items to us using the instructions provided by our customer service team.

6. Shipping Insurance Claims

  • For lost or stolen packages, we will work with the shipping company's insurance team to resolve the issue. Please note that any refunds for lost or stolen packages will be processed according to the insurance team's findings and timelines.

7. Contact Us

For any questions regarding shipping, including tracking, lost packages, or damaged goods, please contact our customer service team at:

Brand Distribution, LLC
700 S Gay St STE 800
Knoxville TN 37902
support@branddistro.com